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FAQ

HOW CAN I FIND OUT IF A PRODUCT IS AVAILABLE ON SolamorDesign.COM?

Some of our SolamorDesign items are available for purchase on the SolamorDesign.com website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things.
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
It is, however, possible that the item you are looking for is not available for online purchase, in which case it will be marked "only available in boutiques".

You can contact our Customer Service Whatsapp: +46 766 050 560 , where our advisors will be delighted to assist you with your purchases and, if you wish, reserve your articles at the boutique of your choice.

HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?

For all orders placed on our SolamorDesign.com website via your  SolamorDesign account, you will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided.

If you placed your order as a guest, your receipt will be sent together with your order to the delivery address you provided.

WHAT PAYMENT OPTIONS ARE ACCEPTED ON THE  SolamorDesign.COM WEBSITE?

Payment for purchases on  SolamorDesign.com can be made using a debit, Visa, MasterCard, American Express, Paypal, Paypal Express and Apple Pay.

You can also refer to our general terms and conditions of sale.

IS AN ONLINE PURCHASE ON  SolamorDesign.COM SECURE?

All transactions done on the  SolamorDesign.com website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition,  SolamorDesign makes a commitment to you not to save any credit card information.
In case of doubt, you can place your order by phone with our Customer Service from Saturday to Thursday from 9am to 3pm by calling +46 766 050 560.

I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?

If you placed your order via your SolamorDesign customer account, log in to your account then click on "my orders". You will then be able to follow the status of your order.

If you do not receive your package within 7 working days, please contact the Whatsapp number .

WHERE DOES SolamorDesign.COM SHIP?

SolamorDesign.com  does ship internationally at this time.

HOW MUCH DOES DIOR CHARGE FOR SHIPPING?

 

Delivery Time

Orders must be placed by 3:00pm to be process during the same business day. Orders received on Thursday after 3pm, and federal holidays will be processed on the following business day and then delivery time will be applied.

If you have questions, please call us at +46 766 050 560 or email us at Solamordesign@gmail.com.

HOW DO I RETURN ITEMS ?

SolamorDesign would like you to be pleased with your purchase and will gladly refund any unopened or gently used items within 7 days of purchase through our website. SolamorDesign.com purchases cannot be exchanged or returned in-store. If you would like to return an item, simply complete the Return Form included with your shipment and place it inside the return package. Peel off the Return Label and adhere it to the top of the original shipping label. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. SolamorDesign.com is unable to refund shipping charges. Please allow 7-10 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements. If you require further assistance, please call Customer Service at +46 766 050 560.

CAN I CANCEL OR CHANGE MY ORDER?

If you wish to modify or cancel your order, please contact our Customer Service on Whatsapp +46 766 050 560; our advisors will be very happy to assist you with your request.

YOUR ACCOUNT

HOW CAN I CREATE AN ACCOUNT?

You can create your SolamorDesign customer account by clicking on the "Your Account" section located in the menu at the top of our website. Then click on "Create an Account" and fill in the obligatory information marked with an asterisk. Finally, click on "Validate".
You will be sent a confirmation email to the address provided when creating your account.
If you require assistance or further information, please contact our Customer Service.

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account on www.SolamorDesign.com enables you to be identified quickly by SolamorDesign when you make online purchases.
You can also:
- consult your order history
- track the delivery of your orders
- exchange or return products
- update your contact information

For your security, SolamorDesign.com does not save your credit card information and will not under any circumstances share your personal data with any third parties.

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON SolamorDesign.COM?

You can modify the information on your SolamorDesign account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

HOW CAN I FIND MY ACCOUNT PASSWORD?

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.

HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO THE SolamorDesign NEWSLETTER?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form. 
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  
You can also contact our Customer Service with any questions regarding our SolamorDesign newsletter. Our advisors will be delighted to assist you.

DIOR PRODUCTS

DOES SolamorDesign TEST ON ANIMALS?

SolamorDesign does not test any product on animals.

DO DIOR PRODUCTS CONTAIN GLUTEN?

Dior assures that all products do not contain gluten  in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, in spite of a high attention with the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers production process.

HOW CAN I FIND OUT THE INGREDIENTS OF A PRODUCT?

Ingredients are listed on the packaging of each product.  If you have questions, please contact customer service at 1-877-903-4671 or customerservice@dior.com.

ARE DIOR PRODUCTS HYPOALLERGENIC?

SolamorDesign products are made to prevent customers from allergic issues.

SolamorDesign 

I WOULD LIKE TO APPLY FOR A JOB AT SolamorDesign

Please refer to our SolamorDesign.com website and click on "Careers". You will find our current job and internship offers , as well as application forms.

You can also send us your application by email to this address: SolamorDesign@gmail.com

YOUR CUSTOMER SERVICE

HOW CAN I CONTACT SolamorDesign?

Our SolamorDesign ambassadors in Customer Relations will be delighted to give you personalised advice and to answer your questions from Saturday to Thursday from 9 am to 3 pm by calling +46 766 050 560 or by email at: solamordesign@gmail.com

We also invite you to refer to our page "SolamorDesign" on Instagram to obtain all our contact information.